Shipping policy

SHIPPING POLICY

1. ORDER PROCESSING

Orders are typically processed and fulfilled within 1–5 business days after the order is accepted for fulfillment. Processing times may be longer for unusually large orders, high-volume periods, holidays, or circumstances outside our control.

Once an order has entered fulfillment, changes or cancellations may not be possible. If you need assistance with an order, please contact us as soon as possible at support@medjishia.com.

2. SHIPPING TIMES

For orders shipped within the United States, estimated carrier transit times after fulfillment are:

• Standard Shipping: approximately 2–4 business days
• Express Shipping (when available): approximately 1–3 business days

Please note that these are estimated shipping times after fulfillment and are not guaranteed delivery dates. Delays may occur due to carrier operations, weather, holidays, address issues, or other circumstances outside our control.

3. SHIPPING COSTS

Shipping costs are calculated at checkout based on the order and destination.

Free shipping may be available on qualifying orders when indicated on our website or during checkout.

4. ORDER TRACKING

Once your order has shipped and tracking information becomes available, you will receive or have access to tracking details for your shipment.

Please allow time for the carrier to scan the package and update the tracking information after shipment.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your address before submitting your order.

If you notice an error in your shipping address, contact us immediately at support@medjishia.com. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Medjishia LLC does not operate a physical retail location and does not offer customer pickup.

6. LOST, DELAYED, OR MISSING PACKAGES

If your package appears to be lost in transit or has not arrived within the expected delivery timeframe, please contact us at support@medjishia.com.

Claims regarding packages believed to be lost in transit should be reported to us within 30 days after the estimated delivery date so that we can investigate the shipment and determine the appropriate resolution.

Medjishia LLC is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer. Packages marked as delivered by the carrier will be reviewed on a case-by-case basis when a customer reports a delivery issue.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of receiving your order at support@medjishia.com.

Please provide your order number, a description of the issue, and clear photos of the product and packaging when applicable. We will review the claim and determine the appropriate replacement or refund in accordance with our Returns & Refunds Policy.

8. SHIPPING RETURNS

Please do not return or ship any product to Medjishia LLC or our fulfillment partners without first contacting us and receiving return instructions.

Dietary supplements and other consumable wellness products are generally non-returnable once shipped, except in circumstances covered by our Returns & Refunds Policy.

For complete information regarding refunds, replacements, damaged products, and non-returnable items, please review our Returns & Refunds Policy.

9. INTERNATIONAL SHIPPING

International shipping availability may vary depending on the destination and product. International customers may be responsible for applicable customs duties, import taxes, or other fees imposed by their country.

International delivery may also experience additional delays due to customs clearance.

10. CONTACT US

If you have questions about your shipment or order, please contact:

Medjishia LLC
Email: support@medjishia.com
Website: medjishia.com