Refund policy

Returns & Refunds Policy

At Medjishia LLC, your satisfaction is important to us. Because our products include dietary supplements and other wellness products, we do not accept returns or exchanges due to a change of mind, personal preference, or buyer's remorse.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of receiving your order at support@medjishia.com. Please include your order number, a description of the issue, and clear photos of the product and packaging when applicable. We will review your claim and respond within 2–3 business days. If approved, we will arrange an appropriate replacement or refund.

Please do not send products back to Medjishia LLC or directly to our fulfillment provider unless we specifically provide you with return instructions.

Lost or Missing Orders

If you believe your order has been lost or has not arrived, please contact us at support@medjishia.com within 30 days of the estimated delivery date. We will review the shipment information and work with our fulfillment provider to determine the appropriate resolution.

Once an order has been marked as delivered by the carrier to the shipping address provided at checkout, Medjishia LLC is not responsible for packages lost, stolen, or misdelivered due to an incorrect or incomplete address entered by the customer. Please double-check your shipping address before completing your order.

Non-Returnable Items

For health, hygiene, and safety reasons, dietary supplements and other consumable wellness products cannot be returned once shipped, except when an item arrives damaged, defective, or incorrect and the claim is approved. We do not provide refunds or replacements for change of mind, buyer's remorse, or personal preference.

Product Safety Concerns

If you experience an adverse reaction or safety concern related to one of our products, please stop use immediately and contact us at support@medjishia.com so we can assist you. Adverse reaction reports are handled separately from standard return/refund claims. This policy does not constitute medical advice — please consult a healthcare professional with any health-related concerns.

Refunds

When a refund is approved, it will be issued to your original payment method, typically within 5–10 business days. Please note your bank or credit card company may require additional time to post the refund to your account. Refund eligibility is determined after reviewing the circumstances of the order and any supporting documentation provided.

Cancellations

Orders may begin processing shortly after they are placed. We cannot guarantee that an order can be changed or canceled once it has entered fulfillment. If you need assistance with an order, contact us as soon as possible at support@medjishia.com.

Changes to This Policy

Medjishia LLC reserves the right to update or modify this policy from time to time. The version posted on our website at the time of your order will apply.

Contact Us

Medjishia LLC
Email: support@medjishia.com
Website: medjishia.com